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12px;font-size:.84rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}.guide-toc a{display:block;padding:6px 10px;border-radius:7px;color:#475569;text-decoration:none;font-size:.84rem;font-weight:500;transition:background .13s ease,color .13s ease}.guide-toc a:hover{background:var(--primary-soft);color:var(--primary-strong)}.guide-content{max-width:760px}.guide-section{margin-bottom:32px;scroll-margin-top:80px}.guide-section h2{font-size:1.2rem;margin:0 0 10px;color:var(--primary-strong);display:flex;align-items:center;gap:8px}.guide-section p,.guide-section li{font-size:.9rem;color:#334155;line-height:1.7}.guide-section ul{margin:8px 0 0;padding-left:18px}.guide-section li{margin-bottom:4px}.guide-glossary{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}.guide-term{border:1px solid var(--border);border-radius:10px;padding:12px 14px;background:var(--surface)}.guide-term 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span{font-size:.82rem;color:var(--muted)}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.field{display:grid;gap:6px}.field.full,.full{grid-column:1 / -1}.sectioned-form{gap:18px;max-width:1040px}.sectioned-form fieldset{border:1px solid var(--border);border-radius:12px;padding:16px;margin:0}.sectioned-form legend{padding:0 8px;color:var(--muted);font-size:.75rem;font-weight:750;text-transform:uppercase}.modal-overlay{position:fixed;inset:0;z-index:100;display:grid;place-items:center;background:#0f172a5c;padding:24px;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.modal-panel{width:min(100%,980px);max-height:min(92vh,920px);overflow:auto;border:1px solid var(--border);border-radius:16px;background:var(--surface);box-shadow:0 24px 70px -28px #0f172a80}.modal-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;border-bottom:1px solid var(--border);padding:20px 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minmax(220px,1fr);gap:12px;border-top:1px solid var(--border);background:#f8fafc;padding:16px}.ticket-action-buttons{grid-column:1 / -1;justify-content:flex-end}.success-button{background:var(--success)}.success-button:hover{background:#059669}.mini-form,.action-note{gap:6px}.status-urgent{background:var(--danger-soft);color:#991b1b}.function-list{display:grid;gap:8px;margin-top:14px}.function-card{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.automation-card{border:1px solid var(--border);border-radius:10px;padding:12px 14px;margin-bottom:8px;background:var(--surface);display:flex;justify-content:space-between;align-items:center;gap:12px;transition:opacity .2s}.automation-card.disabled{opacity:.5}.kb-card{border:1px solid var(--border);border-radius:10px;padding:12px 14px;margin-bottom:8px;background:var(--surface)}.kb-card strong{font-size:.9rem}.kb-card .kb-meta{display:flex;gap:8px;margin:4px 0;flex-wrap:wrap}.kb-card .kb-preview{font-size:.8rem;color:var(--muted);margin:4px 0 0;line-height:1.5}.csat-stars{display:flex;gap:8px;margin:12px 0}.csat-star-col{flex:1;text-align:center;background:var(--surface-muted);border-radius:8px;padding:10px 4px}.csat-star-col .star-label{font-size:.75rem;color:var(--muted);display:block;margin-top:4px}@media(max-width:980px){.guide-layout{grid-template-columns:1fr}.guide-toc{position:static}}